Sales Policy

Effective Date: January 8, 2025

At VogueCladCiteino.com, we are committed to delivering exceptional products and services to our customers. This Sales Policy outlines how we process your orders, payment methods, and the steps you can expect when purchasing musical instruments from us.

1. Product Availability

We strive to maintain accurate inventory levels on our website. However, in some cases, products may become unavailable after an order is placed. If this occurs, we will notify you promptly and offer alternatives or a full refund.

2. Pricing and Payment

Our prices are listed in USD and are subject to change without notice. We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment systems. All payments must be completed at the time of purchase to process your order.

3. Order Confirmation

Once you have placed an order, you will receive an email confirmation. This does not guarantee that your order has been shipped. It simply confirms that we have received and processed your order.

4. Shipping

We offer several shipping options, and shipping costs are calculated during checkout. Orders will be shipped within 2-5 business days from the time of purchase, unless otherwise specified. Delivery times vary depending on your location.

5. International Orders

We do accept international orders, but additional customs duties and taxes may apply depending on your location. Customers are responsible for any additional fees incurred.

6. Returns and Refunds

If you are not satisfied with your purchase, we offer a hassle-free return policy within 30 days. Please review our Refund and Returns Policy for more information on how to return items and receive refunds.

7. Sales Tax

Applicable sales tax will be calculated at checkout based on your shipping address.

8. Order Cancellations

If you wish to cancel your order, please contact us immediately. Once an order has been processed or shipped, we cannot cancel it.

9. Changes to Sales Policy

We reserve the right to amend or update this Sales Policy at any time. All changes will be posted on this page and will take effect immediately.

For any questions, please contact us: