Shipping Policy

Effective Date: January 8, 2025

At VogueCladCiteino.com, we are dedicated to ensuring your musical instruments are delivered promptly and securely. Our Shipping Policy outlines the shipping options, processes, and terms applicable to all orders placed on our website.

1. Shipping Methods

We offer several shipping methods based on your location and preferences:

  • Standard Shipping: Typically delivers within 5-7 business days after processing.
  • Expedited Shipping: Faster delivery options, available for an additional fee, which delivers within 2-3 business days.
  • Overnight Shipping: For urgent orders, available at checkout for next-day delivery.

Shipping fees will be calculated during the checkout process based on the delivery method, location, and size/weight of the items ordered.

2. Order Processing

All orders will be processed within 2-5 business days after receiving your order confirmation. Processing time may vary during peak shopping seasons or promotional periods.

  • Order Confirmation: Once your order is processed, you will receive an email confirmation along with tracking information (if applicable).
  • Shipping Time: The time it takes for your order to arrive depends on the shipping method and destination. Expedited shipping will generally result in faster delivery times.

3. International Shipping

We are happy to ship to international locations. However, please be aware of the following:

  • Customs Fees and Taxes: International orders may incur additional duties, taxes, or customs fees, which are the responsibility of the customer. These fees are not included in the product price or shipping costs.
  • Delivery Times: International orders typically take 7-14 business days for delivery, depending on the country and customs procedures.

4. Shipping Restrictions

  • P.O. Boxes: We cannot deliver to P.O. Boxes; please provide a physical address for shipping.
  • Shipping to Certain Countries: Due to shipping restrictions, we are unable to ship to certain countries. You will be notified at checkout if your location is not supported.

5. Shipping Costs

Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the delivery destination. You will see the shipping costs before completing your order at checkout.

6. Delivery and Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress through the carrier’s website.

  • Lost or Stolen Packages: We are not responsible for lost or stolen items once they are marked as delivered by the carrier. If this occurs, please contact the carrier directly to resolve the issue.
  • Missed Deliveries: If a delivery is missed, please contact the carrier to arrange for redelivery or pickup.

7. Shipping Delays

While we strive to ensure timely delivery, certain factors, such as weather, holidays, or carrier delays, can cause shipping delays. We will notify you if there are any significant delays or issues with your order’s shipment.

8. Return Shipping

If you wish to return an item, you are responsible for the return shipping costs unless the product is defective or we made an error in your order. For more information, please refer to our Refund and Returns Policy.

9. Changes to Shipping Policy

We reserve the right to change or update our Shipping Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly.

For any shipping-related inquiries, please contact us at: